JPO Concepts | Catering

nately there was a severe lack of coordination on the day-of which lead to a number of tables (including ours) to not get fully served. Our table, for example, only got steak, and no sides. There were also several issues with our bar service and timetable for service. The only thing we were fully satisfied with was our rentals/place settings. When we reached out following the wedding, we initially received a reply immediately from JPO that they were shocked and would investigate. We were told someone would circle back. We had to reach back out a week later because no one had followed up. We were then told that 'a perfect storm' had occurred and got very little explanation as to where the breakdown happened. We were granted a bit of a refund, forwarded to a finance team, and then proceeded to have a very unproductive back and forth for two months. They blamed our bank accounts (of which I sent two) on not processing the transfer. It took a week to get a reply every time we reached out. It took and email cc'ing the CEO and our venue and coordinator in order to finally get our refund. I just don't want anyone else to have to go through something like this. It was wholly disappointing and truly the only shadow cast over our wedding.